Cleaning FAQ

 

 

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We understand cleaning your home is a privilege. DK’s Dustbusters professional cleaning service is:

Bonded & Insured
A Local Company
Owned & Operated by Women

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Cleaning F.A.Q.

Are you insured and bonded?

Yes! DK’s Dustbusters is fully insured and bonded for your protection. We want you to feel completely confident knowing that your home and our team are always covered.

What type of screening is done during the hiring process?

Your safety and peace of mind are our top priorities. Every DK’s Dustbusters team member goes through a thorough screening process, which includes a criminal background check and verification of employment eligibility before joining our team.

 

Do you send the same Cleaning Tech every time?

We do our best to provide consistency with your cleanings! If having the same Cleaning Tech is important to you, just let us know. We’ll make every effort to accommodate your request. Rest assured, all our Cleaning Techs are professionally trained to make your home shine every time.

How much does it cost?

Our pricing depends on a few factors — such as the size of your home, how often you’d like cleanings, and any specific tasks you’d like us to include. We’d be happy to provide a personalized quote! Give us a call at (832) 632-1287 or fill out our online quote request form, and we’ll get back to you with details.

How do I pay?

We make payments easy! DK’s Dustbusters accepts E-Check/ACH, Mastercard, Visa, and Discover. When you book your cleaning, we’ll take your payment information to reserve your appointment. But don’t worry, you won’t be charged until after your cleaning has been completed. Quick, simple, and hassle-free!

Can I tip my Cleaning Tech?

Tipping is never expected, but always appreciated! If you’d like to show your Cleaning Tech a little extra love, you can leave a cash tip, ask our office to add it to your E-Check/ACH or credit card payment, or include it when filling out your post-cleaning scorecard. You can also log into the client portal to add a tip anytime. Our team is always grateful for your kindness and support!

 

When do you provide services?

Residential cleanings are available Monday through Friday, from 8:30 a.m. to 5:00 p.m.

For our commercial clients, we offer flexible scheduling to make sure your cleanings happen at the most convenient times for your business.

Our friendly office team is available Monday through Friday, 7:00 a.m. to 3:00 p.m., ready to answer questions or help you book your next sparkling clean!

Do I need to be home?

No, you don’t need to be home during your cleaning. Many of our clients provide entry instructions in advance so our Cleaning Techs can access the home and get started right on schedule. You’ll return to a freshly cleaned space without any hassle.

What about my pets?

At DK’s Dustbusters, we adore pets and understand they’re part of the family! If your pets are friendly, they’re welcome to stay out while we clean. However, for everyone’s comfort and safety, some clients choose to crate their pets or keep them in a designated area such as a bedroom, laundry room, or enclosed space during service — whatever makes them most comfortable.

Please note that our team does not provide pet accident or litter box cleaning services.

Who supplies the cleaning products and equipment?

Our Cleaning Techs arrive fully equipped with all the professional cleaning products and tools needed to make your home shine. If you prefer that we use a specific product or have a special request, we’re happy to accommodate — simply provide the item(s), and we’ll make note of it in your client file to ensure consistency at each visit.

For any special product requests or instructions, please contact our office at cleaning@dkdustbusters.com or call us at (832) 632-1287.

What do I need to do to get ready for a cleaning?

No need to worry about the cleaning . That’s what we’re here for! We just ask that you pick up any clothing, toys, books, or general clutter before we arrive. If that’s not possible, don’t stress . We’ll do our best to work around it. The tidier your home is, the more surfaces we’ll be able to clean thoroughly.

If you would like us to change your bedding, please set out the fresh linens on the bed or dresser. And if we’ll be putting away clean dishes, please run the dishwasher before our team arrives.

 

What if I need to reschedule or skip/cancel my cleaning appointment?

We completely understand — things come up! If you need to reschedule, skip, or cancel your cleaning, just let us know at least 48 hours in advance so we can adjust our schedule. You can email us or call (832) 632-1287, and our friendly office team will be happy to help.

Please keep in mind that our pricing is based on the frequency of your cleanings, so rates may be adjusted if a visit is skipped or postponed. Cancellations made less than 24 hours before your appointment are subject to a $50 nonrefundable fee.

How do I customize my cleaning if I have a special request or would like to add an additional service?

We’re happy to tailor your cleaning to fit your needs! If you have a special request or would like to add an extra service, you can log into the client portal, email us at cleaning@dkdustbusters.com, or call (832) 632-1287 before your appointment. This allows us to schedule the right amount of time and discuss any additional fees, if applicable.

Our Cleaning Techs receive detailed notes from the office, so your preferences and special instructions are always followed consistently. We love making your cleaning experience exactly how you want it!

Our Mission…

is to provide a consistent, professional and personal cleaning service to our clients, helping them to enjoy quality time in their lives.

or Call Us (281) 286-DUST (3878)