DK’s Dustbusters Terms of Service as of December 1, 2025
DK’s Dustbusters, Inc. is a locally owned and woman-operated business. Our employees are fully bonded and insured, and we carry comprehensive workers’ compensation insurance for your protection and peace of mind. All federal, state, Social Security, and Medicare payroll taxes are handled directly by our company. In addition, every team member completes extensive training before providing services in your home or business.
Payment:
Payment is due at the time of service. We accept ACH/Electronic Check transfers (No processing fee), as well as most major credit cards (additional 3.2% charge). To confirm and guarantee appointments, a valid credit card or ACH/Electronic check information must be kept on file. Your preferred payment method will be processed by DK’s Dustbusters personnel after services have been completed.
Service Guarantee:
At DK’s Dustbusters, Inc., excellent customer service and quality work are our top priorities. We stand behind our services and guarantee your satisfaction. If you are not fully satisfied, we are happy to return and re-clean the areas of concern at no additional charge.
To qualify for our re-clean guarantee, you must notify us within 24 hours of your original cleaning. Please note that due to the subjective nature of cleaning, refunds are not available.
You may reach us at cleaning@dkdustbusters.com or by calling 832-632-1287 to report any concerns.
Scheduling and cancellations:
DK’s Dustbusters, Inc. makes every effort to accommodate your scheduling needs. To request changes, please contact our office at 832-632-1287 or email cleaning@dkdustbusters.com.
If you cancel with less than 24 hours’ notice, or if our team is unable to access your home at the scheduled time of arrival, a $50 non-refundable fee will be charged to the card on file to help offset scheduling and staffing costs.
Service Specifications:
Our employees are not authorized to modify services, adjust pricing, or make changes to your scheduled work. Likewise, employees are not permitted to accept or make scheduling changes directly. All service requests, schedule adjustments, or additional services must be arranged through our office at 832-632-1287 or by email at cleaning@dkdustbusters.com.
Associates and non-solicitation:
By engaging DK’s Dustbusters, Inc., you agree not to solicit or hire, directly or indirectly, any current or former associate who has provided services to your home for additional work outside of your agreement with DK’s Dustbusters, Inc. This includes, but is not limited to, services such as house cleaning, pet sitting, dog walking, house sitting, babysitting, home organizing, or similar tasks. Any such arrangement requires the prior written consent of DK’s Dustbusters, Inc. and appropriate compensation to the company for its loss.
Quote:
Prices are based on your accurate description of the condition of your home. If we find the condition is not consistent with your description, we will call you and ask for a price increase. If we cannot reach you and you have not pre-approved the additional charges, we will do the best we can, and quality may be compromised.
Employee/Client Communication:
For the privacy and protection of both our clients and staff, Cleaning Technicians are not permitted to share personal contact information, exchange personal phone numbers, or send/receive text messages from their personal devices at any time. Likewise, they are not allowed to collect or retain client contact information.
All communication from Cleaning Technicians will be sent by text through our company CRM system, which is monitored and accessible to office staff, ensuring transparency and consistency. Our office staff is available to be contacted at 832-632-1287 or by email at cleaning@dkdustbusters.com.
Client Feedback:
We value all client feedback both positive and constructive as it helps us with training and ensures we continue to provide excellent service. You may share your feedback through the Cleaning Technician scorecard link sent via email or text, or by contacting our office directly at 832-632-1287 or cleaning@dkdustbusters.com.
Access:
Please ensure that our staff has timely access to your home or office at the scheduled appointment. If our team must wait for someone to unlock the door or otherwise gain entry, the available cleaning time may be reduced to stay within the scheduled window. In some cases, an additional fee may apply to cover delays.
Health & Safety:
For the health and safety of our staff, DK’s Dustbusters, Inc. does not handle or remove any form of animal or human waste. If rodent droppings, pest infestations (including fleas, roaches, or other bugs), or similar hazardous conditions are present, our team will be unable to perform cleaning services in the affected areas.
If such conditions prevent us from completing a scheduled cleaning, services may be paused or canceled until the issue has been properly resolved. In these cases, applicable cancellation or lock-out fees may still apply.
Utilities:
All utilities (water & electricity) must be on for us to clean. If we are unable to complete the cleaning due unexpected utility interruption, the full amount of the cleaning charge will still apply.
Equipment and supplies:
DK’s Dustbusters, Inc. provides all standard cleaning equipment and supplies. Our team members are trained to use only the tools and products we supply. If you prefer that we use a specific cleaning product for your home or unique surfaces, we kindly ask that you provide those items. Please note, our staff may not be trained in the use of specialized products, and DK’s Dustbusters, Inc. cannot accept liability for any issues that may arise from their use. To ensure proper documentation and service, please notify our office in advance if you would like us to use any special products. This information will be added to your client file and work order.
Trash & Disposal for Move-In/Out Cleaning:
Trash and /or content removal is not included or available.
Trash & Disposal for Recurring Services:
DK’s Dustbusters, Inc. does not remove large amounts of trash or heavy items requiring disposal as part of our standard service, we will place up to two kitchen-sized garbage bags (bags provided by the client) in the designated disposal area agreed upon in advance. Removal of additional trash beyond this amount may be available for an extra charge.
Appliances, Furniture, and Large Items:
For safety reasons, DK’s Dustbusters, Inc. does not move furniture, appliances (including refrigerators, stoves, washers, or dryers), boxes, or other large/heavy items to clean underneath or behind them, even if the items are on wheels.
Other service providers:
For the safety of our associates, the security of your home and the quality of our service, we request that there be no other service providers (movers, carpet cleaners, plumbers, carpenters, etc.) in the home when we arrive to clean. If other service providers are present, we will do our best to work around them, but too many interruptions in our cleaning procedure may prevent us from completing the job in the amount of time estimated. We may need to adjust what tasks we can accomplish to compensate for a lack of time and other charges may apply depending on the circumstances.
We cannot guarantee the quality of our work if other service providers are present, and we will not re-clean when a service provider comes into an area after it has been completed.
Disclaimer:
DK’s Dustbusters, Inc. is not responsible for damage or breakage resulting from normal wear and tear, natural deterioration due to age, or defects caused by improper assembly, construction, or mounting of any item.
Parking:
Our team typically parks on the street in front of your home. If it is acceptable to park in your driveway or closer to the entrance, please notify our office in advance so we may note this in your file.